Contact Us

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Contact Us

Jade contracts with the Chinese Community Health Plan (CCHP) as its Management Services Organization (MSO) for many services.

If you have any questions about your benefits or care, please contact CCHP's Member Services dept at 1-888-775-7888 (Toll-Free) or at 1-415-834-2118 (Local) or stop by at any of their two locations:

Main Office:
445 Grant Ave, Suite 200
San Francisco, CA 94108

Prior Authorizations Inquiry:
1-877-208-4959 (Toll)
Fax: 1-415-398-3669

Claims Status Inquiry:
1-888-775-7888 (Toll)

Member Services Center:
445 Grant Ave
San Francisco, CA 94108
Office Hours: Monday - Friday
8:00 a.m. to 5:00 p.m.

386 Gellert Boulevard
Daly City, CA 94015
Office Hours: Monday - Friday
8:00 a.m. to 5:30 p.m.

Member Services:
1-888-755-7888 (Toll)
1-415-834-2118 (Local)
Telephone Operating Hours:
Monday - Friday
8:00 a.m. to 8:00 p.m.

All Other Inquires:
Telephone: 1-415-677-2408

If there is a medical emergency, please call 9-1-1.