Member Services

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Member Services
Jade contracts with the Chinese Community Health Plan (CCHP) as its Management Services Organization (MSO) for many services.

If you have any questions about your benefits or care, please contact CCHP's Member Services dept at 1-888-775-7888 (Toll-Free) or at 1-415-834-2118 (Local) or stop by at any of their two locations:

445 Grant Ave., Ground Floor
San Francisco, CA 94108
Office Hours: M-F 8:00 a.m. to 5:00 p.m.

386 Gellert Boulevard
Daly City, CA 94015
Office Hours: M-F 9:00 a.m. to 5:30 p.m.

Telephone Operating Hours: M-F 8:00 a.m. to 8:00 p.m.

If there is a medical emergency, please call 9-1-1.